Terms & Conditions
Prices and Payment
All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards.
We deliver within the mainland UK. We cannot guarantee delivery times but we aim to deliver within 3 working days.
We deliver worldwide. We cannot guarantee delivery times but we aim to deliver within 14 working days.
The delivery costs for the UK are as follows:
Mainland: £8.00 per parcel
Rest of UK: £15.00 per parcel (including Scottish Highlands and Islands)
Republic of Ireland £35.00 per parcel
More countries can be found here
Any complaints regarding the goods or services supplied should be made to:
Mary Shortle 9 Lord Mayors Walk, York YO31 7HB You can e-mail, email@example.com write, telephone or fax us with your complaint. Our normal office hours are 10 am – 5.00 pm Monday – Saturday.
Returns or Exchange
If in the unlikely event you are not satisfied with your online purchase you must contact us for an exchange or refund before returning the item. Returns must be made within 14 days of receipt. They must be returned in an original and resalable condition.
More information can be found here
These Terms and Conditions do not affect any of your statutory rights.
Klarna Payment Plan
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later