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Terms & Conditions

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards.


We deliver within the mainland UK. We cannot guarantee delivery times but we aim to deliver within 3 working days.
We deliver worldwide. We cannot guarantee delivery times but we aim to deliver within 14 working days.

Delivery Costs

The delivery costs for the UK are as follows:
Mainland: £8.00 per parcel
Rest of UK: £15.00 per parcel (including Scottish Highlands and Islands)
Republic of Ireland £35.00 per parcel
More countries can be found here


All items offered on our website are subject to availability. If the item purchased is out of stock you will receive a full refund. To purchase any of the items on our Web Site, click the “Add to Basket” button shown on each product page. When you place an order to purchase a product by clicking the button “Order Now”, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve accepted your order or dispatched the product to you. The contract will be filed. For safety reasons, your order’s data are not accessible via the internet. We keep these data in confidence according to our privacy policy.

Customer Service

Any complaints regarding the goods or services supplied should be made to:
Mary Shortle 9 Lord Mayors Walk, York YO31 7HB You can e-mail, maryshortle@btopenworld.com write, telephone or fax us with your complaint. Our normal office hours are 10 am – 5.00 pm Monday – Saturday.


Returns or Exchange

If in the unlikely event you are not satisfied with your online purchase you must contact us for an exchange or refund before returning the item. Returns must be made within 14 days of receipt. They must be returned in an original and resalable condition.
More information can be found here

These Terms and Conditions do not affect any of your statutory rights.

Klarna Payment Plan

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.