Where are you located?
Our branch in York (9-11 Lord Mayor’s Walk, YO31 7HB)
What are your opening & closing times?
York: Monday – Saturday 10 am to 5 pm. Sunday Closed.
What price do your reborns start at? 😕
Our reborns start at £99 for no hair and £159 with hair, which would be our starters Serena, Stefano, Stevie and Sofia!
What price do your play dollies start at? 😕
Our manufactured babies start at £25, they can be found here.
Can I add a hamper to my dolly order?
What comes in the hamper?
Our £50 standard hamper includes a Moses basket & stand, changing mat, blanket, bottle, toy & nappies, all beautifully wrapped in cellophane with a bow.
How much is postage?
Postage to UK Mainland is £8, Northern Ireland is £15 & Southern Ireland is £35, more countries can be found here.
How does my order come when posted?
If you have ordered a reborn, it will come in a beautiful Mary Shortle Gift Bag worth £2.50, the parcel will arrive in a brown box with no sign of Mary Shortle on the outside of the box.
How long does delivery take? (UK Mainland)
Approximately 2 – 7 working days but can take up to 10. You will receive a text/e-mail from DPD with a date and timeslot.
Can I put my order on payment plan/layaway?
You sure can! While at checkout press the “Payment Plan” button, you’re then able to decide when you would like the payments taking, how much & how long the payment plan should last for.
Will my Dolly Points reset?
Yes, your Dolly Points will reset at the beginning of every year (01/01/XXXX) so make sure to spend them as soon as possible to not lose any points you have collected.